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Huskee Australia Knowledge Centre 

If your order seems to be lost in transit or there hasn&apos;t been an update on the tracking for a few days, please reach out to <a data-fr-linked="true" href="mailto:customer@huskee.co">customer@huskee.co</a>. The support team will lodge an inquiry with the courier and investigate.&#xA0;Please note that for large orders over 20kg, we allow 14 days for the carrier to progress the status, before we offer any compensation.&#xA0;If there is no update on the tracking for 14 days or your shipment hasn&apos;t arrived within 14 days from the expected time of arrival, Huskee will offer you one of the 2 options:<ul><li>Store Credit in the full value of goods ordered</li><li>Re-shipment of your order</li></ul>

What do I do if my order is delayed or lost in transit?

Huskee Wholesale

What is Hukee's warranty policy?

How secure are HuskeeCup Lids?

What is the HuskeeOriginal Range?

What are HuskeeCup's thermal properties and is HuskeeCup hot to hold?

What is HuskeeCup made from?

What colours is HuskeeCup available in?

Is HuskeeCup dishwasher friendly?

Is HuskeeCup microwave safe?

What are HuskeeCup's Dimensions?

What's the best way to clean and care for HuskeeCups?

What other food and drink can I use my HuskeeCup for?

Does HuskeeCup fit in my car cupholder?

Does HuskeeCup affect flavour?

HuskeeCups and Microplastics

Individual

How do HuskeeCups come packaged?

Can I brand a HuskeeCup?

Business

HuskeeCup

What is HuskeeSteel made from?

Is HuskeeSteel eligible for HuskeeLoop?

Can HuskeeSteel be swapped in HuskeeSwap?

Is HuskeeSteel dishwasher safe?

Is HuskeeSteel Microwave safe?

What are HuskeeSteel's dimensions?

Does HuskeeSteel fit in my car cupholder?

Can I put HuskeeSteel in the freezer?

How long will my drink stay hot in my HuskeeSteel?

Is HuskeeSteel stain and odour resistant?

What's the best way to clean and care for HuskeeSteel?

HuskeeSteel

What is HuskeeRenew?

Is HuskeeRenew dishwasher safe?

Can I purchase just the HuskeeRenew Cups (without the saucer)?

Why did we add HuskeeRenew to our product range?

Does HuskeeRenew fit in my car cupholder?

What colours is HuskeeRenew available in?

HuskeeRenew

How to use the Stopper Lid?

Is my Stopper Lid spill-proof?

How do I assemble/disassemble my Stopper Lid?

Is the Stopper Lid eligible for HuskeeLoop?

Is the Stopper Lid compatible with my HuskeeCup?

Stopper Lid

Product Information

What project do you support for carbon-neutral shipping?

What do I do if my parcel is lost, stolen, or damaged during transit?

Is my shipment carbon-neutral?

Where is my order shipped from?

Which postal service do you use?

Can I add items to my order after placing it?

I am having issues placing my order on my mobile phone? What can I do?

Can I pay extra for express shipping?

What happens if my HuskeeCups get lost in transit?

Will I get a tracking code?

Can I add special shipping instructions?

What countries do you ship to?

How do I access my purchase invoice?

What are the shipping costs?

Shipping and Delivery

Do you have bulk discount rates?

How do I register for a wholesale account?

Do you offer custom branding for HuskeeCup?

I made an error with my delivery address. How can I fix it?

Does HuskeeCup fit underneath a group head?

I need help with my online order. Who can I contact?

How can I wholesale HuskeeCup?

What are HuskeeCup's wholesale prices?

How do I update my account information?

I want to cancel my order. What do I do?

How do I reset my login/password?

How much does shipping cost for wholesale orders?

What is HuskeeSwap?

Do customers need to download the HuskeeSwap app to use the HuskeeSwap system?

What if a customer brings back a damaged cup or lid?

Do I need to give the customer back the same HuskeeCup (colour/size) that they checked in?

What if a customer wants to keep their own lid?

How many cups do I need to start?

What is the cost to set up HuskeeSwap for a Business?

Can HuskeeRenew be swapped in HuskeeSwap?

How can I set up my business to use the HuskeeSwap App?

Why should my cafe join HuskeeSwap?

How is a HuskeeSwap location listed?

What is the RRP for HuskeeCups?

How does HuskeeSwap Loyalty work?

Businesses

Why should I Swap my HuskeeCup?

How can I find a HuskeeSwap location?

How does the borrow feature work?

How do I remove my credit card details?

How can I update my credit card details?

I can't find a location near me! How can I onboard a cafe?

How are my 'carbon eq. saved' calculated?

Why is a $21 deposit taken when borrowing a HuskeeCup?

How do I use the HuskeeSwap app?

Where do I return a damaged or old cup to get a new one?

Do I have to Swap for the same size/colour HuskeeCup?

Can I Swap my HuskeeRenew?

Is HuskeeSwap available in my country

Do I need to download the HuskeeSwap app to use HuskeeSwap?

Individuals

HuskeeSwap

What is the HuskeeLoop Program?

How do I dispose of my HuskeeCup?

Are there any other products that will be made with 100% HuskeeCups?

How do I send end-of-life cups back for recycling?

How do I know a HuskeeCup has reached end-of-life (EOL)?

What are the Dog Bowl Dimensions?

What is the Dog Bowl made from?

How many ml do the Dog Bowls hold?

How are the Dog Bowls made?

What colours are the Dog Bowls available in?

How many HuskeeCups are used to make a Dog Bowl?

How does Huskee source the material for the Dog Bowls?

Huskee Dog Bowl

HuskeeLoop

Is HuskeeCup recyclable?

Is HuskeeCup BPA free?

Is HuskeeCup reusable?

What is the environmental measure of using HuskeeCups over other materials?

Is HuskeeRenew recyclable?

Why do we use Tritan co-polyesters in our products?

What else are Tritan plastics used in - I am still unsure?

Does Tritan Renew 50 contain post-consumer plastic?

What does End-of-Life Cups refer to?

Are there any hazardous materials or chemicals in the composition of HuskeeCup?

PFAS testing for Huskee Products

Why do Huskee Products contain plastic?

How do I dispose of a HuskeeCup at the end of its life?

Where are HuskeeCups made/manufactured?

Sustainability

How do I return my order?

What do I do if I've received a faulty item?

Returns & Exchanges

Lid slipping off

Removing lipstick from HuskeeCups

Troubleshooting

What is B Corp and why did you become certified?

I have a press/media opportunity

I would love to work at Huskee. How do I get in touch?

Other

What are the requirements to join? Verification process

How does the Huskee Affiliate program work?

Who do I contact if I have issues?

Is the Huskee Affiliate Program available in my region?

I want some more information about my Huskee product

Do you accept UGC Creators?

Content Creators

Affiliate Program

What do I do if my order is delayed or lost in transit?Updated 3 months ago